How Chug’s Diner maintains its Michelin Bib Gourmand standard with sunday
Chug's Diner isn't your average diner. Led by James Beard Award-nominated chef Michael Beltran, it's a Coconut Grove institution serving scratch-made Cuban-American food to locals and visitors alike. It has held a Michelin Bib Gourmand every year since 2022. That kind of recognition is hard to earn and even harder to protect when you're running a busy, high-volume service day after day. That's where sunday comes in.
More guests, same quality of service
At a busy neighbourhood diner, every minute counts. When a guest is ready to leave, the last thing anyone wants is a slow checkout holding up the table. With sunday, guests scan a QR code, see their check, and pay in seconds.
The results? 8 minutes saved per table. That time goes back to the team, and back to the guests who are waiting for a seat. With 65% adoption and over $45k processed through sunday each week, it’s now a core part of how Chug’s runs a shift.
A 22% tip rate isn’t an accident. When checkout is frictionless and the tip prompt appears at the right moment, guests are more generous. For the Chug’s team, that means better earnings every shift, and for the group, it means better retention.
Four years of Bib Gourmand. sunday helps protect the reputation behind it
Chug’s has held its Michelin Bib Gourmand since 2022. Maintaining that means consistently delivering on the guest experience, not just in the kitchen but all the way through to the moment someone walks out the door.
sunday prompts happy guests to leave a review at exactly the right moment, right after a great meal. And the team gets more feedback so they can keep delivering great service.
And happy guests turn into your champions. In 6 months, Chug’s Diner saw 1,245 five-star reviews, 81% of them driven through sunday, and a 4.9 average rating.
Guests who pay with sunday leave ratings that are 20% higher on average.
Every checkout builds the guest database
Payment is also the moment guests are most engaged. sunday uses that moment to capture emails and feedback, building a guest database that Ariete can use to drive repeat visits across their portfolio.
In 6 months, Chug’s collected 9,589 guest emails and over 11,000 individual pieces of feedback through sunday. 54% of guests who pay with sunday leave internal feedback.
That’s an audience, built automatically, with every checkout.
Ready to deliver quality service like Chug's Diner?
Ariete Hospitality Group is already planning to bring sunday to new locations. The numbers at Chug’s have made the case. If you’re running a high-quality, high-volume restaurant and want to protect your reputation while growing, sunday is built for that.
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