How Chickie’s & Pete’s Got Happier Guests and More Motivated Staff with sunday
At Chickie’s & Pete’s, a beloved destination for sports, seafood, and signature crabfries, the focus has always been on delivering a fun, fast, and memorable experience. But like most high-traffic restaurants, the team knew that when the check arrives, the energy drops. Guests want to leave—but the traditional payment process gets in the way.
That’s why Chickie’s & Pete’s turned to sunday.
Fast, Seamless Checkout—Right from the Table
For Chickie’s & Pete’s, sunday isn’t just technology—it’s a new rhythm for service. The process is incredibly easy for guests:
“You just take your mobile device and scan the QR code affixed to all of our tables. Once you scan that QR code, your check pops up on your phone screen.”
From there, the guest sees everything they ordered, confirms it, selects a tip, chooses a payment method, and pays—in seconds.
“It is truly as simple as that. Very seamless, very straightforward, and not confusing at all for our guests.”
This simplicity is what makes sunday such a perfect match for a high-energy, high-volume venue like Chickie’s & Pete’s.
The team quickly noticed that one of the biggest benefits of sunday was improving the final impression guests have of their experience.
“You’re ready to leave as a guest, you’re ready to leave. So being able to speed up that process helps the guests have a very positive ending.”
And when that final moment is smooth, the results are measurable:
“We see a great effect on our Google reviews with guests using the Sunday app… the Google response from the surveys that are taken through that platform has dramatically increased for us.”
Sunday has become part of a lasting, positive memory that drives Chickie’s & Pete’s glowing reputation.
More Tips, Happier Team
sunday doesn’t just improve guest satisfaction—it also increases earnings for the staff.
“It has helped our team with their tip percentages as well. An increase on both [tips and reviews].”
When checkout is easy and intuitive, guests are more generous. It’s a win-win: happier guests, more motivated staff.
Guest-Friendly for All Ages & Tech Comfort Levels
Not every guest walks in knowing how to scan a QR code—but the team at Chickie’s & Pete’s has made sure that anyone can use sunday.
“Certainly some folks may not be familiar… but our team is very willing to help guests along.”
Even so, adoption has been incredibly high:
“I’d say a large percentage, over 80 to 85% of our guests are very familiar with how this operates.”
And once they’ve used it once, guests love how simple it is.
A Smarter Start to the Experience, Too
Chickie’s & Pete’s doesn’t just save sunday for the end of the meal—they’ve made it part of the guest journey from the start.
“We introduce it during our greet… letting them know they can split checks or use different payment methods right from their table.”
That proactive introduction means fewer surprises later—and guests feel more in control from the start.
Even better, sunday offers access to the digital menu, which drives mid-meal ordering:
“There’s additional possibilities for additional items to be ordered… we see that additional item being ordered throughout the experience.”
A Cultural Shift for the Better
For Chickie’s & Pete’s, sunday isn’t just a tool—it’s part of their service culture.
“I think that’s what has truly led to such a positive response overall with adopting the Sunday app into our culture here.”
It’s fast, intuitive, frictionless—and perfectly aligned with what modern diners expect.
Ready to do like Chikie’s & Pete’s?
sunday is the simplest way to give guests more control, free up your staff, and earn more five-star reviews—every single day.
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