The team at El Viñedo Local have been using sunday to help streamline service and have seen first-hand the impact smart payments can have on the guest experience. They've also got a different approach to how they use QR codes. Rather than leaving them on the table, servers bring them at the end instead of the paper check.
We sat down with JB to chat tapas and QR codes
To break the ice, can you tell us a little about yourself?
I have over 14 years of experience in hospitality, from fast food and casual venues to fine dining. I’ve done it all!
I joined El Vinedo almost 1.5 years ago. For us, what’s really important is the guest, focusing on how we can provide a better experience. That means from the moment they are seated to the moment they pay. Every touchpoint has its role and nothing should be overlooked or left behind. That’s why we decided to give sunday a try.
So tell us a little about sunday. I’m a customer coming to the restaurant: where does sunday fit into service?
El Viñedo is a small restaurant, so we’re juggling many things at once – talking phone calls, watching the door, checking in on guests, managing the coffee shop – you get the idea. Having sunday hasn’t affected our service flow all that much. Steps 1-5 remain the same.
First we greet guests at the door, (2) check if they have a reservation and then (3) take them to their table.
The server then brings them the (4) paper menu, presents our offering, takes the time to answer any questions before (5) taking their order.
Later on, when the table is done eating, has enjoyed dessert, they’ll either wave to get someone’s attention or show signs that their plates can be taken away. There are a bunch of clues.
This is where it gets interesting. Rather than printing the paper check, (6) we bring the QR code linked to that specific table and explain that they can pay the check directly with their phone.
And what do guests think of paying via QR code?
When the team bring the QR code to the table, they quickly run guests though how it works. Overall, customers enjoy the experience, find it “fancy” and are keen to ask more questions. Some even want to invest in sunday!
In fact, tips are higher than with any other platform I’ve used before
Do you have any last words for fellow restaurateurs?
The checkout process is usually complicated in restaurants. sunday makes sense. It helps our restaurant long term with tips and efficiency of service. You don’t have to go grab the Toast tablet for 5 minutes, or have the customer follow you with their cards.
I really wanted to take the time to thank sunday. It’s new, fresh, and exciting!
At El Viñedo tables are turning faster, but never at the expense of the guest experience. And the tipping is not too bad!
today, customers are increasingly finding and picking their restaurants online. sunday+reviews is designed to help restaurants increase their ratings & reviews, and boost their online reputation, without all the hassle!