US Walkout Policy

Effective September 1, 2024, this policy outlines the terms and conditions under which sundayapp.com (“sunday”) will provide coverage for walkouts, defined as transactions not paid through sunday or any other means due to specified reasons. It also includes the tolerance for walkouts and the reimbursement process.

1. Definition of Walkout:

A “walkout” is characterized by a transaction not being paid through sunday or any other means, resulting from the following circumstances:

a. A technical error where the customer believed they had made payment, but sunday possesses evidence in the data logs that the customer was directed to the payment success page.

b. Any other technical error, reported by the customer to the restaurant, approved at sunday’s discretion.

c. Theft by the customer without a payment attempt, also known as ‘dine and dash.’

d. Fraudulent transactions involving theft by the customer.

2. Walkout Coverage:

sunday will cover walkouts under specific conditions, limited to a monthly allowance of 0.20% of actualized sunday gross transaction value (“GTV”) from the previous month if three (3) or more walkouts are reported within a given month. The first two (2) walkouts reported within a given month are not subject to any limit of the prior month’s sunday GTV, but count towards that month’s limit if a third (3rd) walkout is reported in the same month. All walkouts in your first thirty (30) days live with sunday are covered in full.

The sum of all walkout reimbursements in the current month will be capped at 0.20% of actualized sunday transaction value (“GTV”) of the previous month, if you exceed more than 2 walkouts in the current month. This means that for every $50,000 in volume processed through sunday, you’ll get an additional $100 in walkout coverage allowance. The first 2 walkouts in a given month are not subject to the 0.20% previous month GTV threshold.

If you process more than $200,000 GTV OR have 40% or higher adoption (defined as sunday payment amounts / total payments amount) in a given month, your walkout allowance for the following month will be increased to 0.3% of the previous month’s GTV instead of 0.2%.

Walkouts beyond the accrued monthly average will be evaluated on a case-by-case basis.

3. Exclusions from Reimbursement:

sunday will not provide reimbursements or payments under the following circumstances:

a. Restaurants not processing sunday transactions via sunday’s preferred payment processor.

b. QR code not scanned by the customer and the bill is not viewed

c. Incidents not reported within 24 hours of occurrence.

d. Gross negligence of restaurant staff, including accidental refunding, voiding payment, or general misuse of the sunday product, as determined by the sunday team.

e. Partial payment made outside of sunday.

f. A check that has been completely voided and is no longer in the POS or sunday system.

g. Walkout due to technical outages outside of sunday’s control, such as POS system outages or technical errors.

h. If a fraudulent transaction is attempted by the customer and detected by sunday, and the restaurant is informed of the failed attempt by a sunday representative or the sunday for Staff mobile application.

i. If the walkout occurs on a partially paid bill and notifications for the sunday for Staff mobile application are disabled (therefore not utilizing the partial payment / potential walkout notification functionality).

4. Method of Reimbursement:

Reimbursements will be processed through direct credit card payment to the open check or a Stripe payment transfer, determined by the sunday support representative at the time of approval. Approved walkout reimbursements will include a 18% staff tip which will be included when calculating the remaining monthly allowance.

5. Reporting Walkouts:

Restaurants can report walkouts by contacting our customer support team via our dedicated support line at support-us@sundayapp.com or via text at (848) 600-6274. Walkouts must be reported within 24 hours of its occurrence.

6. Running Reimbursement Threshold:

The status of the current month’s reimbursement allowance can be obtained by contacting our customer support team.

This walkout policy is subject to change, and updates will be communicated to all restaurants accordingly. sunday is dedicated to ensuring a secure and seamless payment experience for our valued restaurant partners.

For any questions or further clarification regarding this policy, please reach out to our customer support team.

Thank you for being a valued partner with sunday.