Effective November 2, 2026, this policy outlines the terms and conditions under which sundayapp.com (“sunday”) will provide coverage for walkouts, defined as transactions not paid through sunday or any other means due to specified reasons. It also includes the tolerance for walkouts and the reimbursement process.
1. Definition of Walkout:
A “walkout” is characterized by a a full or partial transaction not being paid through sunday or any other means, resulting from the following circumstances:
a. A technical error where the customer believed they had made payment, but sunday possesses evidence in the data logs that the customer was directed to the payment success page.
b. Any other technical error, reported by the customer to the restaurant, approved at sunday’s discretion.
c. Theft by the customer without a payment attempt, also known as ‘dine and dash.’
d. Fraudulent transactions involving theft by the customer.
2. Walkout Coverage:
sunday will cover walkouts under specific conditions, limited to a thirty (30) day allowance of 0.20% of actualized sunday gross transaction value (“GTV”) from the previous 30 days.This policy applies to every US venue and replaces any previous walkout arrangement, unless the venue’s signed contract provides otherwise.
The sum of all walkout reimbursements in the current month will be capped at 0.20% of actualized sunday transaction value (“GTV”) of the previous 30 days.This means that for every $50,000 in volume processed through sunday, you’ll get an additional $100 in walkout coverage allowance.
Walkouts beyond the accrued 30 day threshold will be evaluated on a case-by-case basis and dealt with at sunday’s discretion.
3. Exclusions from Reimbursement:
sunday will not provide reimbursements or payments under the following circumstances:
a. QR code not scanned by the customer and the bill is not viewed
b. Incidents not reported within 24 hours of occurrence.
c. Gross negligence of restaurant staff, including accidental refunding, voiding payment, or general misuse of the sunday product, as determined by the sunday team.
d. Partial payment made outside of sunday.
e. A check that has been completely voided and is no longer in the POS or sunday system.
f. Walkout due to technical outages outside of sunday’s control, such as POS system outages or technical errors.
g. A walkout containing a partial or full hybrid order. Hybrid orders are not covered if pre-authorization is not enabled. If pre-authorization is enabled, the merchant should recover payment through payment recapture, not through the walkout process.
4. Method of Reimbursement:
Reimbursements will be processed through direct credit card payment to the open check or a Stripe payment transfer, determined by the sunday support representative at the time of approval. Approved walkout reimbursements will include a 18% staff tip which. The refunded tips are on top of the venue’s 30 day allowance.
5. Reporting Walkouts:
Restaurants should report walkouts by contacting our customer support team via the sunday for Staff app. Walkouts must be reported within 24 hours of its occurrence.
6. Running Reimbursement Threshold:
The status of the current month’s reimbursement allowance can be obtained by contacting our customer support team or in the analytics section of the merchant dashboard.
This walkout policy is subject to change, and updates will be communicated to all restaurants accordingly. sunday is dedicated to ensuring a secure and seamless payment experience for our valued restaurant partners.
For any questions or further clarification regarding this policy, please reach out to our customer support team.
Thank you for being a valued partner with sunday.