How Pizzeria Portofino captured 30,000+ guest feedbacks with sunday

Feedback that arrives while it can still be acted on

Most restaurants collect guest feedback too late. A public review posted 48 hours after a visit can’t change what happened during service. Internal feedback captured at the moment of payment can.

At Pizzeria Portofino, 57% of guests who pay through sunday leave internal feedback, creating a consistent and structured signal that management can read the same day. Over time, that adds up to more than 30,000 data points to date, covering everything from dish quality to service pace.

This volume isn’t the result of follow-up emails or incentivized surveys. It’s a natural byproduct of a smooth checkout experience. When guests are happy and payment is easy, they’re far more willing to share how they felt.

Faster tables, more engaged teams

Feedback isn’t the only shift sunday has driven at Pizzeria Portofino. With 59% of guests now paying through sunday, the operational rhythm of service has changed alongside it.

The restaurant saves an average of 7 minutes per table, freeing staff from the back-and-forth of traditional bill management. That time goes back into the floor: more presence, fewer interruptions, and a service that feels more attentive even during peak hours.

Teams benefit directly as well. A 21% tip rate reflects a checkout experience that lands at the right moment. When payment is invisible and the service has been good, guests tip accordingly.

A growing marketing asset

Beyond the day-to-day, sunday is quietly building a long-term resource for Pizzeria Portofino. Over the past six months, the restaurant has collected 33,000 customer emails, creating a first-party database that can be used for direct communication, promotions, and loyalty programs entirely on its own terms.

For a restaurant that invests in quality, having that direct line to guests, without relying on third-party platforms, is a meaningful advantage. Each visit becomes a small but compound contribution to a list that grows with the business.

Ready to turn every table into a source of insight like Pizzeria Portofino?

Discover how sunday helps restaurants capture real-time guest feedback, build a stronger email database, and deliver a service that teams and guests both love. Book a demo or contact our team today.