From delayed reviews to real-time intervention

In most restaurants, feedback arrives too late. A negative review is posted hours or days after the visit, when the opportunity to fix the issue is already gone.

At Casa do Frango, this dynamic has fundamentally changed.

It gives us the chance to talk with the guests before they leave and fix it.

 

With sunday, teams are alerted to low ratings in real time, allowing them to step in immediately. This transforms feedback into an operational signal rather than a retrospective metric. Instead of discovering issues after the fact, teams can resolve them on the spot, turning potentially negative experiences into positive ones before the guest even leaves the restaurant.

This shift has a direct impact on both guest satisfaction and team responsiveness, creating a much tighter feedback loop on the floor.

Reallocating time from transactions to hospitality

This ability to act in real time is only possible because teams are no longer constrained by the operational burden of payments. In a traditional setup, staff are tied up printing bills, handling split payments, and managing transactions — all of which limit their availability at critical moments.

By removing this friction, sunday frees up time exactly when it matters most: during service, while guests are still at the table and feedback can still be acted upon.

Taking another order, pouring a glass of wine, pulling a chair… that’s what hospitality is.

 

With fewer transactional tasks to manage, teams can stay present and attentive. This doesn’t just improve efficiency, it enables a more proactive form of hospitality, where staff are available to respond immediately, engage with guests, and enhance the experience in real time.

Turning feedback into structured business decisions

Beyond the service floor, Casa do Frango uses sunday to build a much more data-driven approach to operations and management.

We look closely at feedback and trends, and use that to make decisions — changing a dish, promoting someone.

 

Feedback is no longer anecdotal or fragmented. It becomes structured, trackable, and actionable across sites. Managers can identify recurring issues, spot high-performing team members, and make informed decisions based on actual guest sentiment.

It really gives you all the data you need to drive your business and increase sales.

 

This combination of real-time intervention and long-term insight allows Casa do Frango to continuously refine both its service and its offering. Each shift becomes an opportunity to learn, adjust, and improve — turning feedback into a core operational tool rather than a passive metric.

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