How Naroon Uses Sunday to Drive Google Reviews, Tips, and Better Service
Reza, owner of Naroon and several other vibrant spots across London, shares how Sunday has transformed his restaurants — from boosting Google Reviews to empowering his staff and improving the guest experience.
“It’s massively boosting the reviews we’re getting.”
At Naroon, online visibility is everything. Reza has seen first-hand how important Google Reviews are for attracting new customers.
“I think it’s boosted massively. I’m actually following it very closely. You know, on the back office, you can see the full breakdown of your reviews — what proportion is organic and what proportion is coming from Sunday. And often, it’s usually more than two-thirds or three-quarters that is coming from Sunday, which is great to see.”
With Sunday prompting guests to leave reviews right after they pay, Naroon has seen a significant uptick in positive feedback — a crucial asset in a crowded hospitality landscape.
“These days, when you’re trying to stand out in such a crowded field, these Google Reviews play a massive role.”
“We tell our staff: use Sunday. You’ll get more tips, and we’ll get more reviews.”
For the Naroon team, Sunday isn’t just a payment tool — it’s a performance booster. Reza actively encourages his team to make Sunday the go-to method for every table.
“We tell our staff, guys, use Sunday to take the payments. You’re going to get more tips, and we’re going to get more reviews. So, it’s a win-win.”
It also fits perfectly with the expectations of their customer base — especially younger, more tech-savvy guests.
“The customers that we get at Kin Cafe tend to be a lot younger, and they love using it… They love how easily they can just scan the QR code and pay very quickly.”
“The mobile app gives us real-time feedback — that’s a game-changer.”
One of the standout features for Reza and his managers is the Sunday mobile app, which offers instant insights into guest satisfaction and payment status.
“The key staff, the supervisors, managers all have it on their mobiles. They get instant feedback from a table as soon as they leave a review. They know when a payment’s been made, and they know if there’s been an issue.”
This real-time visibility even helps with service recovery — turning a negative review into a second chance:
“Just this weekend, there was a customer who left a three-star. We saw it come up immediately. So, we got that extra chance to have one more chat with them at their table before they left.”
“We’ve gone from almost no digital tips to a substantial amount.”
Like many restaurants, Naroon struggled with tipping in a cashless world — until Sunday changed the game.
“Post-COVID, you know, servers used to get a lot more tips when people left their change behind. But now that’s rare. With Sunday, the way it’s set up ends up massively increasing [digital] tips.”
“You go from basically getting almost nothing to having a substantial amount.”
“One of the first things I set up in any new place is Sunday.”
For Reza, Sunday has become a non-negotiable part of the opening checklist for any new restaurant.
“We use it in all the sites that we have. And actually, when I’m opening a new place, one of the first things I want to make sure we have is Sunday — so we can hit the ground running.”
Between faster payments, more reviews, happier staff, and better customer insights, Sunday has become more than just a tech tool — it’s a growth engine for Naroon.
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