How Grasso Has Increased Staff Retention with sunday
Grasso, a vibrant new Italian restaurant in Soho, London, has been using Sunday for three months — and the impact has been clear from day one. Owner Sean shared how Sunday has helped the team improve service, increase tips, and boost customer satisfaction.
Tackling the Challenges of a New Restaurant
Opening a restaurant comes with its share of hurdles. In Grasso’s first month, before adopting Sunday, managing large groups was time-consuming and stressful.
Sean recalls,
“We had a table of 20 people, and it literally took like an hour to take payment from all of them because they wanted to split the bill. That was the final straw — we definitely needed Sunday.”
Since then, Sunday has integrated smoothly into Grasso’s workflow, helping staff focus on what matters most during busy service hours.
“Sunday’s been a great help for staff. It’s freed them up to concentrate on the important stuff, and it’s easily slipped into how we work.”
Increasing Visibility with More Google Reviews
In a competitive neighborhood like Soho, online visibility is vital. Sean noticed a tangible increase in Google Reviews thanks to Sunday’s review prompts.
“Sunday is great at encouraging people to leave comments. We’ve really seen an uplift on our Google Reviews, which helps us stand out.”
Enhancing Staff Experience and Earnings
Adopting new technology can sometimes meet resistance, but at Grasso, once the team got used to Sunday, they quickly appreciated the benefits.
“Some staff were reluctant at first, but once they saw how much it helps during service and frees them up, they found it very useful and positive.”
Sunday has also helped boost staff income through tips, a critical factor given current industry-wide labor shortages.
“Our front-of-house staff generate an extra £1.50 an hour in tips on average — which adds up significantly over time. The staff are super happy about that.”
Why Sunday is a Must-Have for Restaurants
Sean highlights the value of Sunday in today’s restaurant environment, especially when staffing shortages put pressure on teams.
“Staff shortages are a major challenge in this industry. Sunday helps by making it easier for staff to earn more and reducing their stress during shifts. It’s easy to start using and really helps in the restaurant.”
Customers Appreciate the Convenience
Sunday also improves the guest experience.
“Generally, customers are impressed when we explain they can just pay with the app. It’s easy, quick, and helps them get out faster. Some are a bit reluctant at first, but most have been really positive.”
The Bottom Line: More Tips, Happier Staff, and Better Service
At Grasso, Sunday has helped improve staff morale and efficiency, enabling better service for guests and smoother management for the team.
“Sunday’s been really beneficial. Staff are happier, earn more tips, and have an easier work life — which boosts morale and makes a big difference overall.”
If you’re looking for a tool that supports your staff, enhances service, and increases tips, Grasso’s experience shows that Sunday is well worth considering.
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