How Japes Gets 2% of Tips on Average Compared to 0 Before sunday
In today’s fast-paced restaurant environment, smooth payments and genuine customer feedback are crucial to success. At Japes, a vibrant pizza restaurant in London, owner Alex has found that integrating Sunday’s payment solutions—both QR codes and payment terminals—has made a significant positive impact on their business, staff, and guests.
Enhancing the Customer Experience with QR Codes
Alex shares that the adoption of Sunday’s QR codes has been a hit with both their team and customers.
“We’ve been using the QR codes for quite some time now, and we are really happy with how it works. Our team members love them, our customers love them,” he says. This easy-to-use digital payment option not only speeds up transactions but also encourages more tipping and better reviews, which Alex sees as a big plus.
“We get more tips, we get better reviews, so I think there is nothing not to like.”
For Japes, catering to a tech-savvy crowd, the convenience and simplicity of scanning a QR code aligns perfectly with customer preferences.
Streamlining Payments with Sunday Terminals
Beyond QR codes, Japes recently integrated Sunday’s payment terminals into their operations. Alex highlights how this addition has simplified their payment flow.
“The payment terminals are working quite well. They integrate with our system, so it makes the payments flow much easier. They are faster, there are fewer chances of mistakes, and it’s very easy to split payments between multiple people.”
This integration reduces friction during busy service hours and supports their team in delivering efficient customer service.
A Noticeable Boost in Tips and Revenue
One of the most tangible benefits Alex points to is the increase in tips, which has had a direct impact on their revenue.
“For our restaurant, it’s about 2% of revenue that we get more in tips. On top of the fixed service charge we already have, people still like to leave tips through Sunday.”
He explains that prior to using Sunday, tipping was minimal in their UK location, reflecting the common UK practice where tipping often doesn’t exceed the service charge.
“Without Sunday, it was very close to zero, except maybe some US nationals. Generally, it was just the service charge and that was it.”
This additional revenue not only supports the restaurant financially but also helps motivate and reward the staff.
Improving Customer Feedback and Reputation
Another standout feature for Japes has been Sunday’s integrated review system, which encourages satisfied customers to leave positive reviews on Google Maps.
“If the customer is happy, Sunday asks them to leave a review on Google Maps. We’ve received hundreds of nice reviews thanks to that.”
At the same time, less favorable feedback is gathered privately, allowing Japes to address issues proactively before they escalate.
“If the customer doesn’t leave a good review, we still get a breakdown of what we could improve — but these are kept private, so it helps us fix issues before they become public.”
This direct feedback loop has helped Japes improve guest satisfaction and protect their online reputation.
Why Alex Recommends Sunday to Other Restaurant Owners
Summarizing the benefits, Alex confidently recommends Sunday as an essential tool for modern restaurants.
“It helped us reduce labor costs, get better reviews, and get more tips. It’s probably the only solution that helps both the restaurant’s metrics and the happiness of our staff.”
He also notes the positive impact on staff morale and retention, which he attributes to the additional income and the efficiency Sunday brings.
“When people know they can earn more tips than at any other restaurant, it obviously has a very positive impact. Tips are also more tax-efficient, which is another plus.”
Simplified Accounting and End-of-Shift Procedures
From an operational standpoint, Sunday’s integration has made the end-of-shift cashing out process easier and more reliable.
“Payments are automatically recorded, invoices are created, and with one push of a button, we get a full breakdown — much easier than before, with very low chances of discrepancies.”
This automation saves time and reduces errors, letting the team focus on delivering great food and service.
Final Thoughts
For Alex and the team at Japes, Sunday is more than just a payment system—it’s a tool that improves daily operations, increases staff satisfaction, and enhances the guest experience.
“Overall, Sunday has made a big difference in our daily operations, team morale, and guest satisfaction. I’d recommend it to any restaurant looking for a smooth payment and feedback solution.”
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